The United Airlines Customer Property Claim Form is designed to assist passengers who have experienced delays, losses, or damage to their checked property during travel. It's vital for travelers to complete and return this form promptly to ensure United Airlines can effectively trace and potentially recover the missing items based on the detailed information provided. For those needing to submit a claim, click the button below to fill out the form and start the resolution process.
When travelers face the unfortunate experience of delayed, lost, or damaged baggage, United Airlines provides a structured process for lodging a claim through the Customer Property Claim Form. This form is essential for customers looking to receive compensation or resolution to their issues. It is an acknowledgement from United Airlines, beginning with an apology for the inconvenience caused. The form requires travellers to furnish detailed information about their checked property and the specifics of the loss or damage incurred. Prompt submission, within 45 days, is critical for the claim to be considered. Detailed descriptions of each item, alongside personal identification and travel documentation, lay the groundwork for a thorough investigation and resolution process. United’s intent to keep tracing efforts at peak efficiency is evident, emphasizing the need for accuracy and completeness in the submitted information. Moreover, the form guides customers on the nuances of baggage liability limits, which vary significantly between domestic and international travel, highlighting the financial ceilings on United’s liability in such scenarios. This process, underpinned by a commitment to adhere to legal standards for baggage claims, underscores the airline's efforts to manage and resolve passenger grievances as efficiently as possible.
Customer Property Claim Form
UNITED ■.
Please accept our sincere apologies for the inconvenience you have been caused by the delay of your checked property. To assist us with your claim, please complete and return this form.
While our efforts to locate your property continue, it is of the utmost importance to promptly complete this claim form and return it to us as soon as possible. The most intensive phase of tracing is based on the information provided on this claim form. In the event you fail to return the completed claim form within 45 days, no action shall lie against United Airlines. The claim form should be completed in its entirety with a detailed description of each individual item contained within the bag(s), or the items missing from the baggage, including signatures from all persons impacted. If your claim involves more than one bag, please itemize each bag and its contents separately. The accuracy of the information you provide enhances our ability to locate your property through our tracing efforts. Failure to include requested information may affect the processing of your claim.
In addition, please include the following items in addition to this signed form to assist in processing your claim:
•Customer copy of the light ticket, or ticket receipt
•Original proof of purchase for items valued at $100 USD or higher
•Baggage claim checks
•Excess value receipt, if excess value was declared at check in
•For interim expense reimbursement, receipts are required for all items purchased
•European customers, please include bank name and address, account name and ABA/Chips number
•Clear and legible copy of driver’s license or other government issued photo ID for each person on claim.
Important: Please retain copies of all documents you send to us, for your records.
Notice of Baggage Liability Limits
For domestic travel between points within the United States (except for domestic portions of interna- tional journeys), United’s liability for loss of, damage to, or delay in delivery of a passenger’s checked baggage is limited to $3,300 per ticketed passenger, unless a higher value is declared in advance and appropriate charges are paid. In accordance with 14 CFR Part 382, the above limit of liability does not apply for loss, damage or delay of wheelchairs or other assistive devices. Excess value may not be declared on certain types of articles. United assumes no liability for high value, fragile, or perishable items carried in connection with domestic travel. For a complete list of excluded items, see the terms in our Contract of Carriage or at our website, united.com.
For international travel to which the Warsaw Convention applies, liability for loss, delay, or damage to baggage is limited to $20 per kilogram (approximately $9.07 per pound) up to $640, and $400 per passenger for unchecked baggage.
For international travel to which the Montreal Convention applies, liability for loss, delay, or damage is limited to 1,131 SDR per passenger for baggage, whether checked or unchecked. Exchange rates are available at www.IMF.org.
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Personal and light information, please type or print legibly
Type of Claim:
□ Damage
□ Interim
□ Loss
□ Pilferage
File reference number
Baggage Claim Check Nos.
Name
Last
First
MI
Home Phone
Business Phone
Mr.
Area Code
Areas Code
Mrs.
(
)
Miss
Home Address
Occupation
Employed By
City
Business Street Address
State/Province
E-Mail Address
City/State/Province
I
Zip/Postal Code
Country
Total Bags Checked
Total Bags Lost
Number of Passengers
MileagePlus or Frequent Flyer
When and where
Travelling
Number/Airline
Was your bag last seen?
Excess Bag Yes
Did you declare and
Yes
Where did you check your baggage?
Fee Paid?
pay for higher value?
Value: $__________
Ticket Counter________ Curbside_______ Other_________
No
Was your bag(s)
If yes, were you
City and Airline who handled
Reason for Reroute
rerouted or
given a different
rerouting
rechecked enroute?
claim check?
Did you attempt to
At what UA office did you report
Has loss been reported to another airline?
claim baggage as
your loss?
soon as you arrived?
If yes, please give airline and city where reported:
Have you or members of your household ever filed a claim before
If yes, Airline(s)__________________________________
this one with any airline(s) for baggage loss, damage, or pilferage?
Date(s)__________________________________
Complete itinerary
From
To
Airline
Flight #
Date
Certiication and understanding
The United States Post Ofice has investigative jurisdiction under federal laws relating to sending false or fraudulent claims through the United States mails. Any such claims received by United Airlines are reported to US Postal authorities.
I do hereby promise the foregoing statement and those on all accompanying forms and supporting documents to be accurate, complete, true and I hereby make a claim against United Airlines in the
amount of $
for loss occurring on
, 20
.
Requires signature of each customer claiming lost property.
Customer Signature
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Baggage description and contents listing
List contents separately if more than one
Type of Bag
Color of Bag
Manufacturer
Date Purchased
Original Cost
bag
Initials, Marks, Labels, or other Exterior Identification. List name of any person(s) which may be on documents, papers, etc.
Description of contents: If claim is for more than 1 customer, please indicate ownership of items. Gender: M= Male, F= Female, CH=Child, INF= infant (0-3 yrs.)
Qty Article/Item Size
Gender
Description, Color, Material, Brand Label
Where
Original
M, F, CH, INF
Purchased
Cost
If additional space is needed, please attach separate paper with same data as above
Total value of □ bag and
contents
Include the following items with your claim
•Passenger ticket receipts for each person involved in this loss
•Excess value receipt, if applicable
•Interim Expense Reimbursement receipts
•Copy of driver’s license or other government issued photo ID for each person in the claim Include original proof of purchase for items valued at $100 or higher
Mail or fax to: United Airlines, Inc.
Baggage Resolution Service Center 611 Lockhaven Drive
Houston, TX 77073 Phone 1-800-335-2247
Local 1-281-821-3526 Fax 1-281-553-1484
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Filling out the United Airlines Customer Property Claim Form is a critical step in the process of addressing concerns related to checked baggage that has been delayed, damaged, or lost. This form is designed to collect all necessary details that United Airlines requires to efficiently locate your property or assess your claim. To ensure that your claim is processed swiftly and effectively, providing accurate and comprehensive information is paramount. Here is a step-by-step guide to assist you in completing the form:
By following these steps carefully and submitting all required information, you are taking the necessary action to assist United Airlines in processing your claim. While the situation may be frustrating, rest assured that providing thorough and accurate information will aid in the resolution of your claim.
What should I do if my baggage is delayed or goes missing on a United Airlines flight?
To address a delayed or missing baggage issue with United Airlines, you should promptly fill out the Customer Property Claim Form. This form assists the airline in tracing and hopefully locating your property. It's crucial to provide a detailed description of the lost items and to return the completed form within 45 days. Delay in returning the form may result in your inability to claim any loss.
What information is required when filling out the United Airlines Customer Property Claim Form?
While completing the form, you must include a detailed description of the contents of each missing bag, signatures from all impacted individuals, the customer copy of the flight ticket or receipt, original proof of purchase for items valued at $100 USD or more, baggage claim checks, an excess value receipt if applicable, receipts for interim expense reimbursement, European customer bank details, and a clear photo ID copy for each person filing the claim.
Are there any liability limits for lost, delayed, or damaged baggage with United Airlines?
Yes, for domestic flights, United Airlines' liability is limited to $3,300 per passenger for checked baggage, unless a higher value is declared in advance and additional charges are paid. This limit does not apply to wheelchairs or other assistive devices. For international flights covered by the Warsaw Convention, the liability limit is approximately $9.07 per pound up to $640, and for the Montreal Convention, it is limited to 1,131 Special Drawing Rights (SDR) per passenger.
How soon should I report my delayed or missing baggage to United Airlines?
It is of utmost importance to report your delayed or missing baggage as soon as possible. Completing and returning the Customer Property Claim Form promptly is critical in the tracing process. The most intensive phase of tracing relies heavily on the information provided on this form immediately after you realize your baggage is delayed or missing.
What additional items should I include with my claim form?
When submitting your claim form, you should also include any passenger ticket receipts, baggage claim checks, a receipt if you paid for excess value, receipts for any interim expenses, a clear copy of the driver's license, or a government-issued photo ID for each person on the claim, and original proof of purchase for items over $100 in value.
If multiple bags are lost, how should I complete the form?
If you have more than one lost bag, you should itemize each bag and its contents separately on the Customer Property Claim Form. This ensures that United Airlines has all the necessary details to assist in locating each item of your lost property.
What happens if I fail to return the completed claim form within 45 days?
If the completed claim form is not returned to United Airlines within 45 days, you may lose the right to claim any loss against the airline. This time limit emphasizes the importance of acting quickly when you notice your baggage is missing or delayed.
Where should I send the completed United Airlines Customer Property Claim Form?
After completing the form, you should mail or fax it to the United Airlines Baggage Resolution Service Center. The mailing address is 611 Lockhaven Drive, Houston, TX 77073. You can also fax the form to 1-281-553-1484. For additional assistance, you may contact them by phone at 1-800-335-2247 or at the local number 1-281-821-3526.
Filling out the United Airlines Customer Property Claim Form requires attention to detail to ensure a smooth and efficient claim process. However, people commonly make mistakes that can delay or affect their claim. Here are some of the most frequent errors:
Not returning the completed form within the 45-day deadline, which can lead to the claim being ineligible for review or compensation.
Leaving sections of the form blank, especially detailed descriptions of each item in the baggage, which is crucial for the tracing efforts.
Failure to itemize the contents of each bag separately when more than one bag is involved in the claim, which can lead to confusion or incomplete claim processing.
Forgetting to sign the form, as signatures from all impacted individuals are required to validate the claim.
Omitting essential documentation such as the customer copy of the flight ticket, original proof of purchase for items valued at $100 USD or higher, baggage claim checks, and excess value receipt if applicable.
Not including a clear and legible copy of a government-issued photo ID for each person named in the claim, which is necessary for verification.
Inaccuracy in providing personal information, such as incorrect or outdated contact details, which may impede communication regarding the claim.
For European customers, neglecting to include bank name and address, account name, and ABA/Chips number for potential reimbursements or compensations.
Failing to keep copies of all documents and the completed claim form for personal records, which is important for future reference or follow-up.
Attention to these details can significantly enhance the prospects of a successful claim process, ensuring that individuals are compensated appropriately for any inconvenience caused by the handling of their baggage by United Airlines.
When filing a Customer Property Claim Form with United Airlines due to delayed, lost, or damaged baggage, it's essential to include all necessary documents to ensure a smooth and prompt claim process. Here's a guide to other forms and documents often utilized in tandem with the United Airlines form, facilitating a more effective handling of your claim.
Including these supportive documents alongside your Customer Property Claim Form enhances the efficiency of the claim process, ensuring that United Airlines has all the detailed information required to address your claim effectively. It's advisable to retain copies of all submissions for your record. Being thorough and prompt with your documentation submission helps expedite the resolution of your baggage claim.
The Insurance Claim Form shares similar characteristics with the United Airlines Customer Property Claim Form. Both require the claimant to provide comprehensive details about the incident (like dates and descriptions of the property or incident) and support their claim with documents, such as proof of purchase or receipts, to assist in processing the claim efficiently.
Department of Motor Vehicles (DMV) Lost Title Form also resembles the United Airlines form in the way that it asks for detailed descriptions of the item—in this case, a vehicle—along with personal identification details and a signature validating the information provided. In both cases, prompt and accurate completion of the form is crucial to the process.
The Rental Car Damage Claim Form is alike because it requires the customer to list damages to property along with the provision of supporting documents, such as photos or repair estimates, much like the United Airlines form asks for descriptions of lost or damaged luggage contents and supporting purchase documentation.
A Warranty Service Claim Form for electronics or appliances closely mirrors the United Airlines form by necessitating specific information about the product (or bag) and the issue at hand, supported by proof of purchase and, sometimes, photos or other evidence to substantiate claims of damage or loss.
The Homeowner's Insurance Claim Form also parallels the document from United Airlines since it needs comprehensive details about the loss or damage incurred, specifics of the items affected, and documentation, such as purchase receipts and photos, to facilitate claim processing.
Health Insurance Reimbursement Form is similar in that it requests detailed information about the service or incident (parallel to baggage description and incident in the airline form), personal details, and mandates attaching receipts or bills (similar to supporting documents for luggage items) to support the claim made by the insured individual.
When filling out the United Airlines Customer Property Claim Form, there are several important practices to keep in mind to ensure the process is smooth and effective. Here are five things you should do:
Conversely, here are five practices to avoid when filling out the form:
Many people have misconceptions about the claim process detailed in the United Airlines Customer Property Claim Form. Understanding these can help in navigating the process more effectively.
One common misconception is that claims for delayed baggage must be filed immediately. While promptness is important, the form actually allows for a 45-day window to submit a claim after the incident.
Another misconception is that the process is only for lost baggage. However, the form covers various claims including damage, loss, pilferage, and interim expenses incurred due to delayed bags.
People often believe that detailed itemization is optional. In reality, the form needs a detailed description of each item in lost or damaged baggage for the claim to be processed efficiently.
There is a belief that only the ticket receipt is necessary for the claim, overlooking that, in cases of items valued at $100 or more, original proof of purchase is also required.
Some think there is no reimbursement limit. For domestic travel, liability is capped at $3,300 per passenger, unless a higher value was declared beforehand. For international travel, liability limits differ based on applicable conventions.
A common misunderstanding exists around responsibility for high value, fragile, or perishable items. United explicitly assumes no liability for these items in connection with domestic travel, emphasizing the importance of knowing these exclusions.
Understanding these nuances ensures that passengers are better prepared when needing to file a claim with United Airlines, setting realistic expectations from the beginning of the process.
Submitting a claim with United Airlines for lost, delayed, or damaged baggage requires careful attention to detail and adherence to specific guidelines set forth by the airline. Here are some of the key takeaways for filling out and using the United Airlines Customer Property Claim Form:
Understanding and following these guidelines can help ensure that the process for making a claim is as smooth as possible. Additionally, being aware of the liability limits and required documentation can prepare passengers for dealing with unfortunate incidents involving their luggage during travel with United Airlines.
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